Job Description

Field Service Technician II – Copier, Printer & MFP Repair | $25–$27/hr + Travel Allowance | Non-Exempt

Employment Type: Full-Time, Non-Exempt

Compensation: $25–$27 per hour, plus eligible transportation allowance

Overview:

Are you a hands-on, customer-focused Field Service Technician with experience repairing copiers, printers, and multi-function imaging devices (MFPs)? Do you enjoy troubleshooting, maintaining, and repairing digital imaging equipment while delivering outstanding service directly to clients?

Our company is seeking a dedicated Field Service Technician II to join our dynamic service team. In this role, you will provide on-site maintenance, diagnostics, and repair of commercial printing and imaging equipment at client locations. You will work in a fast-paced, customer-driven environment where reliability, responsiveness, and technical expertise are essential.

If you are passionate about technology, enjoy solving problems in the field, and take pride in keeping equipment running smoothly, this is the perfect opportunity for you.

Key Responsibilities:

As a Field Service Technician II , you will:

• Perform routine maintenance, troubleshooting, and repair of commercial copiers, printers, and multi-function imaging devices (MFPs).
• Respond promptly and professionally to customer service calls, ensuring equipment uptime and client satisfaction.
• Maintain accurate service records , including Field Service Reports, Expense Reports, and other documentation.
• Identify product failure trends and serviceability issues, reporting findings to management.
• Ensure all assigned equipment meets operational and performance standards.
• Represent the company professionally in a customer-facing role, delivering excellent communication and service.
• Follow customer-specific protocols, including COVID-19 and other safety requirements.
• Work in a 24/7 customer-driven environment, including shift work and on-call rotations as needed.

Required Qualifications:

• High School Diploma, GED, or equivalent experience, plus 1–2 years of hands-on experience with copiers, printers, or MFPs.
• Basic understanding of internet environments and digital networking.
• Successful completion of the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Valid driver's license and acceptable driving record for travel to client sites.
• Ability to work in a 24/7 environment, including shifts and on-call rotations.
• Willingness and ability to obtain any required security clearances to access customer sites.
• Physical ability to lift up to 50 pounds and remain active (walking, standing, stooping, kneeling) more than 50% of the time.

Preferred Skills:

• Previous experience with digital imaging equipment repair and maintenance.
• Strong troubleshooting and technical problem-solving skills.
• Excellent customer service and communication skills.
• Ability to work independently and manage time efficiently in the field.

Compensation & Benefits:

• Hourly Rate: $25–$27/hr (non-exempt)
• Eligible transportation allowance for work-related travel
• Hands-on, technical, and career growth opportunities in the field service industry

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