Job Description

About the Role  

We’re not looking for someone to just write up RO's. We’re looking for someone who can take ownership of the customer experience and help keep the shop running smoothly. 

At University Tire & Auto Service, the Service Advisor is a key role. You’re the connection between the customer and the technician. That means building trust, helping customers understand what their car needs, and making sure the job gets handled the right way from start to finish. 

This is a good fit for someone who takes pride in their work, communicates well, and can stay organized in a busy shop environment. 

What You’ll Do:

• Manage repair orders from check-in to delivery.
• Keep customers informed throughout the process (calls, texts, updates).
• Coordinate with technicians to keep workflow efficient and accurate.
• Help maintain strong car count without sacrificing quality.
• Contribute to a positive, accountable team culture.

What Sets This Role Apart:

• Structured environment — we value process, clarity, and professionalism.
• Ownership is involved and pays attention to operations.
• Opportunity to grow in skill, responsibility, and earnings within the role.

What We’re Looking For:

• Experience as a Service Advisor or in a strong customer-facing role.
• Able to communicate clearly and confidently without being pushy.
• Strong communication and follow-through.
• Organized and able to handle multiple jobs at once. 
• Team-oriented mindset. 

Compensation & Benefits:

• Competitive hourly pay based on experience. 
• 401(k), medical, dental, vision.
• Paid time off and holidays.
• Employee discounts.
• Ongoing training and growth path.

Who This Is For:

This role is for someone who wants to be taken seriously as a professional, not just stand at the counter. Someone who cares about doing things right, takes ownership, and is looking for a stable place to grow and stick with long-term. 

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