Job Description

Req ID: 374272

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Scrum Master (Hybrid Guadalajara) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Job Description: Mid-Level Scrum Master / Project Manager

Position Title

Mid-Level Scrum Master / Project Manager

Location

Flexible / Hybrid / Remote

Employment Type

Full-Time

Experience Level

Mid-Level (4–7 Years)

Overview

We are seeking a motivated and detail-oriented Mid-Level Scrum Master / Project Manager to support Agile delivery execution and project coordination across technology teams. This role combines Scrum Master responsibilities with hands-on Project Management activities to ensure projects are delivered on time, within scope, and aligned with business objectives.

The ideal candidate has experience facilitating Agile teams while also managing project planning, reporting, stakeholder communication, timelines, risks, and operational coordination in fast-paced environments.

Key Responsibilities

Scrum Master Responsibilities

• Facilitate Agile ceremonies including:
  • Daily Stand-Ups
  • Sprint Planning
  • Sprint Reviews
  • Sprint Retrospectives
  • Backlog Grooming Sessions
• Support Agile best practices and help teams improve delivery effectiveness.
• Remove impediments and coordinate issue resolution with technical and business teams.
• Monitor sprint progress, team velocity, and Agile delivery metrics.
• Promote collaboration, transparency, accountability, and continuous improvement.
• Assist Product Owners in backlog prioritization and sprint readiness activities.

Project Management Responsibilities

• Manage project timelines, milestones, deliverables, and execution tracking.
• Create and maintain project plans, RAID logs, and status reports.
• Coordinate activities across development, QA, infrastructure, business, and vendor teams.
• Track risks, issues, dependencies, and mitigation plans.
• Facilitate stakeholder meetings and provide project status updates to leadership.
• Support resource planning and capacity tracking activities.
• Ensure project documentation is properly maintained and updated.
• Monitor project scope, schedule, and delivery commitments.
• Assist with release coordination and deployment planning.

Delivery Coordination

• Support successful execution of Agile and hybrid project delivery models.
• Ensure alignment between business requirements and technical delivery.
• Escalate delivery concerns and help drive resolution.
• Track KPIs related to sprint health, delivery timelines, and team performance.
• Collaborate with architects, developers, QA engineers, and Product Owners to ensure delivery quality.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, Engineering, or related field.
• 4–7 years of experience as a Scrum Master, Project Coordinator, Project Manager, or Agile Delivery role.
• Strong understanding of Agile methodologies including Scrum and Kanban.
• Experience managing technology projects in Agile or hybrid environments.
• Knowledge of Software Development Lifecycle (SDLC).
• Experience coordinating cross-functional teams and multiple workstreams.

Required Technical & Tool Experience

• Jira
• Confluence
• Azure DevOps
• Microsoft Project or Smartsheet
• Microsoft Office Suite
• Agile reporting and dashboard management

Preferred Skills

• Strong organizational and multitasking skills
• Excellent verbal and written communication abilities
• Strong facilitation and stakeholder management skills
• Analytical mindset with attention to detail
• Ability to manage competing priorities in fast-paced environments
• Basic understanding of release management and change management processes

Preferred Certifications

• Certified Scrum Master (CSM)
• Professional Scrum Master (PSM I)
• PMI-ACP
• CAPM or PMP (preferred)

Success Metrics

• Sprint and project delivery performance
• Timely completion of milestones and deliverables
• Stakeholder communication effectiveness
• Reduction of delivery blockers and project risks
• Team collaboration and Agile adoption
• Accuracy of project tracking and reporting

Ideal Candidate Profile

The ideal candidate is a collaborative and execution-focused professional who can balance Agile team facilitation with structured project management responsibilities. They are proactive, organized, and capable of driving delivery coordination while maintaining strong communication with both technical teams and business stakeholders.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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