Job Description

Key Responsibilities: 

Customer Service & Communication

· Greet customers promptly and professionally.

· Provide regular status updates via phone, text, or email.

· Address customer concerns and resolve issues efficiently.

· Ensure a smooth vehicle delivery process and review completed repairs with customers.

Vehicle Intake & Documentation

· Schedule repair appointments.

· Perform initial vehicle walkarounds with customers.

· Collect and verify insurance information and required documentation.

· Enter and maintain accurate customer and repair information in management systems.

· Upload photos and supporting documents as needed.

Insurance & Administrative Support

· Communicate with insurance adjusters regarding supplements and approvals.

· Assist in processing claims and coordinating rental vehicles.

· Prepare repair orders, invoices, and final paperwork.

· Collect payments and explain charges clearly to customers.

Coordination & Workflow Support

· Work closely with estimators and production staff to track repair progress.

· Ensure all required authorizations are obtained before repairs begin.

· Maintain organized records for compliance and quality control.

Requirements

Required Qualifications

· High school diploma or equivalent.

·1–3 years of customer service experience

· Strong communication and interpersonal skills.

· Proficiency with computer systems and management software.

· Ability to multitask in a fast-paced environment.

Key Skills & Competencies

· Excellent verbal and written communication

· Strong organizational skills

· Problem-solving ability

· Attention to detail

· Professional appearance and demeanor

· Customer-focused mindset

Work Environment

· Collision repair facility setting.

· Frequent interaction with customers in person and by phone.

· May involve extended periods of standing or computer use.

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