Job Description

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Begin Your Rosewood Journey 

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day.  If you share the same sentiment, then this opportunity is for you. 

The Carlyle, A Rosewood Hotel is looking for a highly motivated and experienced Housekeeping  Manager to join our team.  The ideal candidate will monitor all aspects of the department and will supervise, train and inspect the performance of all associates within the department as well ensuring that all procedures are completed per hotel standards.  

Essential Duties and Responsibilities  

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Support the hotel philosophy concerning hiring, employee relations, disciplinary action, training, counselling, evaluating, etc. 
• Is a “brand ambassador” at all times and ensures brand integrity and clarity are always maintained.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards, Rosewood brand, Forbes standards and LQA standards.

• Verify room status reports and update rooms inventory status

• Prepare work schedules for effective staffing, ensuring efficient operation of the department within specific labor standards.  Assist with preparing and distributing assignment sheets to associates and review priorities. 

• Inspect relevant areas after being cleaned by respective personnel, using designated checklists.  Directly contact respective personnel and relay any deficiencies to be corrected and coach and counsel as needed.

• Ensure proper inventory and working condition of all guest supplies and report needed replacement items immediately.

• Ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Ensure that standards, inclusive of grooming and attire of staff, are maintained at a superior level on a daily basis.
• Maintain effective flow of communication by attending required hotel meetings and conducting departmental pre-shift and monthly associate meetings.
• Interact and respond in a courteous and professional manner with all guests, staff and community members, inclusive of resolving all guest and staff difficulties. 

Required Skills

• Must be able to perform job functions with attention to detail, speed and accuracy
• Be a clear thinker, remaining calm and resolving problems using good judgement 
• Understand a guest’s service needs 
• Work cohesively with co-workers as part of a team 
• Maintain confidentiality of guest information and pertinent hotel data
• Ability to be resourceful, creative and maintain flexibility 
• Ability to perform mathematical operations with units of measure including, but not limited to dollars, cents, feet, inches, cups, pounds and ounces
• Required to speak, read and write English, with fluency in other languages preferred 
• Must be able to exert physical effort in transporting 25 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding 

Qualifications

• Bachelor degree or equivalent work experience.
• Minimum two years’ experience in a similar capacity for a luxury or ultra-luxury property preferably in a union environment 
• Basic Microsoft Office skills and familiarity with HOTSOS and OPERA.
• Prior heavy exposure to Housekeeping Manager job responsibilities 
• Thorough knowledge of public area management and laundry operations; knowledge of proper chemical handling and following OSHA requirements; ability to manage payroll and schedules; ability to keep control of the budget; ability to train and develop the Housekeeping and Laundry departments; ability to motivate the staff and developing incentive programs to improve their productivity.

ABOUT THE CARLYLE, A ROSEWOOD HOTEL  

Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the “home away from home” for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world’s leading publications, travel magazines and consumer organizations. 

ABOUT ROSEWOOD HOTEL GROUP

Rosewood Hotel Group, one of the world’s leading hotel companies, encompasses three brands: Rosewood Hotels & Resorts®, New World Hotels & Resorts® and KHOS™. Its combined portfolio consists more than 40 hotels in 19 countries. Known for distinctive, refined service in cultures throughout the worlds. We want to be progressive in our service yet remain timeless. Whether you work with us to stay with us, Rosewood Hotel Group creates enduring relationships in engaging environments.

The group’s foundation is its commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.

Competitive Benefits

• Medical, dental, vision and retirement benefits
• Paid holidays
• We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.

Salary Range : $75,000 - $80,000 Based on Experience

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