Hotel General Manager Job at VP Management, Charleston, WV

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  • VP Management
  • Charleston, WV

Job Description

Full Job Description

  • Ensure that all policies, procedures, and standards are in place regarding the brand, ownership, and state policies.
  • Follow all safety and security guidelines for cash handling, guest relations and hotel personnel.
  • Always provide exceptional service to all guests.
  • Oversee all operational activities with a positive attitude and sense of teamwork.
  • Maintain and improve all hotel standards daily.
  • Maintain excellent guest scores and QA scores.
  • Help to develop the yearly budget with the accounting team, while maintaining that budget for the year, reaching both the Revenue goal and the GOP goal.
  • Conduct all hiring, training, and HR processes at the hotel level.
  • Work with the sales team to find new sources of business, meet all top accounts and help as needed.
  • Work with housekeeping to ensure all cleanliness standards are achieved.
  • Work with Maintenance to ensure the building and all the rooms are in working order.
  • Develop relationships with vendors with the ability to negotiate pricing.
  • Create a positive work environment.
Job Requirements
  • Able to work in a fast pace, always changing work environment with a professional and positive attitude.
  • Able to understand P&L, GOP, payroll processing, AR accountability and revenue generation.
  • Able to multi-task and handle working in different areas of the hotel as needed.
  • Excellent Guest Relation skills.
  • Excellent ability to train and motivate team members.
  • Experience with IHG system is a plus. ***

Job Tags

Full time

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