Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This role supports the Next Gen Ops Program team in the IOC by turning program goals into adoption plans, coordinating with stakeholders, and ensuring large-scale readiness as legacy systems are replaced. Responsibilities include driving behavioral, process, and role changes for a safe, compliant, and efficient transition in Flight Operations.
• The work is critical for shaping American Airlines’ future capabilities, enabling the organization to adapt swiftly to industry changes, enhance operational efficiency, and maintain a competitive edge in an evolving aviation landscape.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Support the change strategy for the Next Gen Ops Program, embedding adoption, readiness, and communications across all phases of transformation.
• Support and execution of the communications plan—right message, right audience, right channel—to drive awareness, understanding, and engagement.
• Conduct impact assessments and change readiness analyses to identify affected roles, processes, and systems; translate insights into actionable plans.
• Partner with Regulatory & Compliance and Safety to ensure change deliverables align to regulatory requirements and support certification and audit needs tied to the system-of-record transition.
• Coach sponsors, leaders, and managers to model change, reinforce new ways of working, and sustain adoption.
• Facilitate cross-functional alignment across Flight Ops, Dispatch, Crew Scheduling, Inflight, Tech Ops, and Technology to synchronize cutovers and readiness milestones.
• Identify, analyze, and mitigate change risks, managing anticipated resistance and escalating issues with clear options and impacts.
• Integrate OCM into program delivery, ensuring readiness checkpoints, training development, and stakeholder engagement are built into release plans.
• Measure and report adoption outcomes (e.g., awareness, engagement, training completion, time-to-proficiency, utilization, error/defect rates, operational KPIs) and adjust tactics based on data.
• Prepare and deliver executive-ready updates on change health, stakeholder sentiment, and readiness status for governance forums.
• Champion a culture of change and continuous improvement, capturing feedback loops and embedding lessons learned into future releases.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Business, Communications, Organizational Development, or related field (or equivalent experience)
• 3 years as a change advocate (e.g., OCM Specialist, Communications Specialist, Business Analyst, or Product Owner) on technology-enabled programs
• Experience applying structured change management methodologies on medium to large initiatives

Preferred Qualifications- Education & Prior Job Experience

• 5+ years in organizational change management for complex, regulated, or safety-critical environments
• Experience with large-scale system implementations or operational transformations (preferably in airline operations or similar)
• Prosci® certification (ADKAR) or equivalent
• Exposure to commercial off‑the‑shelf (COTS) or SaaS solution delivery and enterprise rollouts

Skills, Licenses & Certifications

• OCM expertise: impact analysis, stakeholder mapping, readiness assessments, reinforcement planning
• Communications excellence: concise storytelling, tailored messaging, and executive communications
• Training & enablement: partner with SMEs/learning teams to scope curricula, measure proficiency, and enable role-based adoption
• Collaboration & influence: build trust across matrixed teams; coach leaders and managers to sponsor and sustain change
• Analytical & outcomes-driven: define adoption KPIs; use data to guide decisions and adapt tactics
• Change agility: resilient, adaptable, and effective in ambiguous, fast-paced environments
• Tools: Proficiency with Microsoft 365 (PowerPoint, Excel, Word, Visio, Project), SharePoint; familiarity with work management tools (e.g., Azure DevOps/JIRA) a plus

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Job Tags

Flexible hours

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