Job Description

Company Overview

Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.

Position Summary

Samsung SDSA is looking for an energetic Network Technician for our compressed night shift to support our Network Team at our manufacturing campus in Austin, TX. This technician will work closely with the Network Team to actively perform network monitoring, provide 1st level troubleshooting to network issues, escalations to network team, communicate with internal teams about alerts/issues, participate in network issues resolution as needed, perform network audits, and occasional support the network team for projects execution during night change windows. We are looking for someone who can follow SOPs, has the right work attitude, willing to help others, sense of responsibility, passion for networks, and desire to learn. Technician will adhere to all Samsung policies, follow procedures, and be flexible with schedule per job demands. This role will be working fully onsite – 7:00pm-7:00am Sunday Monday Tuesday; every other Saturday and occasional day shift support per business needs.

Responsibilities

• Proactive network monitoring and first level of support to network incidents for night shift.
• Proactively work with Network Engineers and Cable Technicians on network incident prevention and service restoration.
• Support the Network Team with lab setups, device OS upgrades, new device configuration, network audits, and other small projects as needed.
• Network equipment configuration, and replacement of faulty network equipment under Network Team’s guidance.
• Participate as a buddy check for network engineers during night change windows.
• Create vendor support cases, and follow up to process RMAs.
• Provide occasional extended hours support during high projects season, and during site maintenance day.
• Respond to incidents within SLA.
• Follow SOPs, create reports as requested, update management systems, and effectively communicate with team members and management.
• Creation of daily pass down report.

Requirements

Required Qualifications

• Highschool Diploma or Equivalent
• 2+ of Network Help Desk or Network Technician experience
• Cisco Certified Technician (CCT) or Cisco Certified Network Associate (CCNA) or Comp TIA A+ certification
• Experience with VLANs, Subnetting, IP Addresses, Ethernet Cables, Fiber Optic Cables, SSH, Telnet, Traceroute, Optical Transceivers, Hubs, Switches.
• Must live within 1 hour of Taylor, Texas
• Proficient in Word, Excel, Power Point, Visio.
• Ability to work well within a team and mentoring other network technicians.
• Strong sense of responsibility.
• Able to occasionally lift equipment up to 40lb.
• Able to occasionally wear a complete cleanroom smock inside an electronic semiconductor facility.
• Must be eligible to work in the US for any employer without restrictions and be based in the continental US for this remote position

Preferred Qualifications

• CCNA Certification or 3 years experience in a network technician role
• Associates Degree or higher
• Experience with switch configuration, IP subnetting, and network troubleshooting

Benefits

Benefits

Samsung SDSA offers a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision and prescription coverage
• Wellness program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.

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